Service & Support

Support Request

The artec technologies XENTAURIX Support Team is happy to support you in technical questions and problem solving. Our competent team is directly available to our customers and partners.

Our support hours

Monday through Thursday
10:00 – 12:00 am and 02:00 – 04:00 pm CET

Friday
10:00 – 12:00 am and 02:00 – 03:30 pm CET

On Saturdays, Sundays and German public holidays our support is not available.

Note: For telephone support – which goes beyond questions about XENTAURIX system, we reserve the right to charge support costs. We will point this out during the telephone call. Please contact us at

Customers with Service Level Agreement (SLA) reach the XENTAURIX Support Team via the given Support phone numbers and e-mail addresses.

Sales Contact

Director Sales

Ingo Hoffmann
+49 (0) 5441 5995-50
ingo.hoffmann@artec.de

Business Development

David J. Smith
+44 7799 663352
david.smith@artec.de

Product Manager + Sales

Marco Müller
+49 (0) 5441 5995-99
marco.mueller@artec.de

Support Team

+49 (0) 5441 5995-98
support@artec.de

Demo Access XENTAURIX Cloud Service